Returns & Refunds

The Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.

At Habitare Home & Garden, customer satisfaction is our priority.

We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

Any benefits set out in the policy may apply in addition to consumer's rights under the Australian Consumer Law.

Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(a) Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For faulty or damaged products, you are entitled:

- to cancel your service contract with us; and

- to a refund in full using the original method of payment, noting that we do not reimburse the cost of shipping.

(b) We do not offer exchange. We offer refunds in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission:

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible upon receiving your item. We will need pictures of the damage. 

(b) If applicable, any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items with which you received the damaged product.

(c) We will provide a full refund (excluding shipping costs), provided that you contact us within 14 days of receiving the item.

Notwithstanding the other provisions of this Policy, we may refuse to provide a refund or replacement for a product you purchased if:

(a) You misused said product in a way which caused the problem.

(b) You knew, or were made aware of the problem(s) with the product before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

(a) In the event that a product you purchased fails to meet one of more Consumer Guarantees under the Australian Consumer Law, we do not bear the cost of shipping the said product (the "Returned Product) back to us. In the case of shipping a replacement item, the shipping costs will be covered by us, if the value of the item exceeds $100.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organizing for the Returned Product to be returned to us. We highly recommend that you use a postal service with a tracking number, as we will not be responsible for items that are lost or damaged in transit to us.

We aim to process any requests for refunds within 7 days of having received them.

(a) You may contact us to discuss a refund using the details provided at the end of this policy.

(b) Refunds will be issued using the same payment method, and onto the same account or credit card, as the original purchase transaction.

(c) You must provide proof of purchase in order to be eligible for a refund.

(d) You may be required to present a government issued identification document in order to be eligible for a refund.

If you wish to speak to us about this Policy, or about any refund, you may contact us at:

support@habitarehomeandgarden.com.au